Getting stuck in an elevator can be frightening, but knowing what to do makes all the difference. Getting stuck feels scary; the truth is, it is calmer than you would expect. Whether you are a resident, visitor, or building manager, this guide will help you handle elevator emergencies calmly and effectively.
First, Breathe
A stalled elevator is one of the safest places you can be. There is no danger of falling. Modern elevators are designed with multiple independent safety systems. You are not in danger - you are simply waiting for help. Then follow three simple steps.
Step 1: Press the Help Button
- Press the Help button (usually marked with a phone or bell icon)
- It connects you to a monitoring team available 24/7
- State your building address and which elevator you are in
- Stay on the line
Step 2: No Answer? Press the Alarm
- The Alarm button alerts the whole building that you need assistance
- Help has already been called. Stay inside and wait
- If the emergency phone is not working, use your cell phone to call for help
Step 3: Stay Calm and Centered
- Move to the center of the car and do not force the doors
- Never attempt to pry doors open or climb out through the ceiling hatch
- Do not try to squeeze through partially open doors - more injuries occur from escape attempts than from waiting safely
- Sit down if you feel dizzy or anxious, and breathe slowly and deeply
- Elevators have ventilation - you will not run out of air
- Trained help is on the way
Common Myths About Elevator Entrapment
Let us dispel some fears:
- Myth: The elevator could fall. Reality: Multiple independent safety systems (safeties, governors, brakes) make an uncontrolled fall virtually impossible in a properly maintained elevator. Falls are so rare they are statistically negligible.
- Myth: You could run out of air. Reality: Elevators are not airtight. Ventilation continues even when stopped.
- Myth: You should try to escape. Reality: More injuries occur from escape attempts than from waiting safely.
For Building Managers: Emergency Procedures
Have a clear protocol in place:
- Post emergency numbers prominently in all elevator cabs
- Test emergency phones monthly and document the tests
- Train staff on how to communicate with trapped passengers
- Know how to contact your elevator company 24/7
- Keep flashlights available for power outage situations
- Never attempt manual elevator operation without proper training
Prevention Is the Best Strategy
Regular maintenance dramatically reduces entrapment risk. Well-maintained elevators rarely trap passengers. If your elevator has frequent issues, it is time to evaluate your maintenance provider.
This Is Why 24/7 Service Matters
When an elevator traps a passenger, every second counts. Our monitoring means a real person is there, every time, and entrapment calls go to the front of the line. Our technicians are equipped and trained to safely release trapped passengers quickly.
Save our number now: 786.308.9128. Let's talk before the alarm does.
