Getting stuck in an elevator can be frightening, but knowing what to do makes all the difference. Whether you are a resident, visitor, or building manager, this guide will help you handle elevator emergencies calmly and effectively.
If You Are Trapped: Stay Calm and Follow These Steps
The most important thing to remember is that modern elevators are designed with multiple safety systems. You are not in danger - you are simply waiting for help.
Step 1: Use the Emergency Communication
- Press the emergency call button (usually marked with a phone or bell icon)
- Wait for a response - the call connects to 24/7 monitoring
- State your building address and which elevator you are in
- Stay on the line if possible
Step 2: Do NOT Try to Exit
- Never attempt to pry doors open
- Do not try to climb out through the ceiling hatch
- Do not try to squeeze through partially open doors
- The safest place is inside the cab until help arrives
Step 3: Make Yourself Comfortable
- Sit down if you feel dizzy or anxious
- Breathe slowly and deeply
- Use your phone to call someone if the emergency phone is not working
- Elevators have ventilation - you will not run out of air
Common Myths About Elevator Entrapment
Let us dispel some fears:
- Myth: The elevator could fall. Reality: Multiple independent safety systems prevent this. It has never happened in a modern elevator.
- Myth: You could run out of air. Reality: Elevators are not airtight. Ventilation continues even when stopped.
- Myth: You should try to escape. Reality: More injuries occur from escape attempts than from waiting safely.
For Building Managers: Emergency Procedures
Have a clear protocol in place:
- Post emergency numbers prominently in all elevator cabs
- Test emergency phones monthly and document the tests
- Train staff on how to communicate with trapped passengers
- Know how to contact your elevator company 24/7
- Keep flashlights available for power outage situations
- Never attempt manual elevator operation without proper training
How Long Will Rescue Take?
Response time depends on your elevator company. Some take hours. At Brouss Elevators, we guarantee response in under 2 hours - and for entrapments, we prioritize even faster. Our technicians are equipped and trained to safely release trapped passengers quickly.
Prevention Is the Best Strategy
Regular maintenance dramatically reduces entrapment risk. Well-maintained elevators rarely trap passengers. If your elevator has frequent issues, it is time to evaluate your maintenance provider.
Need a more responsive elevator partner? Call Brouss at 786.308.9128. We are here 24/7 for emergencies and offer maintenance plans that prevent problems before they happen.
