24/7 Emergency Assistance

Stuck car, doors that won't open or keys down the shaft? One flat fee of $450, any hour, any day of the year. Brouss will take care of it.

Call 786.308.9128

Preventive Maintenance Elevator Modernization Inspections & Consulting

24/7 Emergency Repairs ✦Entrapment Response ✦Elevators ✦Escalators ✦ADA Lifts ✦Home Lifts ✦Material Lifts ✦Dumbwaiters ✦24/7 Emergency Repairs ✦Entrapment Response ✦Elevators ✦Escalators ✦ADA Lifts ✦Home Lifts ✦Material Lifts ✦Dumbwaiters ✦

Before you call

911

Someone hurt or in danger

Call emergency services first.

786.308.9128

Elevator emergency, 24/7

Call Brouss. $450 flat fee, any hour.

Emergency guide

● Interactive

What's happening right now?

Pick the situation. You'll see what to do while help is on the way, what to avoid, and what to tell us when you call.

Do this now

Don't

Tell us when you call

Call 786.308.9128

How an emergency call works

From your call to a running elevator

No call centers and no surprises on the invoice. One flat fee of $450 for the emergency call, any hour of any day.

You call

Dial 786.308.9128. Our emergency line is open 24 hours a day, 365 days a year.

We assess

We ask what happened, if anyone is inside and which unit it is, and tell you how to keep everyone safe meanwhile.

A technician goes

A licensed Brouss technician is dispatched to your building with the tools to free passengers and diagnose the fault.

Fixed and documented

We get the unit running safely, or secure it out of service, and report what we found and what comes next.

Frequently asked questions

Straight answers about emergency calls, fees and what to do while you wait.

Anything that traps people, stops a unit your building depends on, or makes it unsafe to ride: entrapments, stopped cars, doors that won't open or close, water in the pit, or loud noises and shaking. If you are not sure, call and we'll help you decide.

A flat fee of $450 per emergency call, the same at 3 pm on a Tuesday or 3 am on a holiday. No overtime charges.

Keep talking to them, tell them help is coming, and ask them to stay away from the doors. Never try to pry the doors or help them climb out. If anyone feels sick or panics, call 911 first, then call us at 786.308.9128.

Yes. The emergency line is open 24 hours a day, 7 days a week, every day of the year, with no exceptions.

Yes. Keys, phones, wallets and even wedding rings. Note the floor and the elevator, and never reach into the gap or try to open the hoistway doors yourself.

Elevators, escalators, ADA lifts, home lifts, material lifts and dumbwaiters. Buildings on a Brouss maintenance plan also get emergency callbacks with no overtime charges.

Still have questions? Call 786.308.9128