Effective Date: February 2026
At Brouss Elevators Inc., we understand that your privacy is important. This Privacy Policy explains how we collect, use, protect, and share information about you when you interact with our company, whether through our website, our customer portal, by phone, by email, or in person. We are committed to being transparent about our data practices and to protecting the personal information you entrust to us.
Please take the time to read this Privacy Policy carefully. By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you have any questions about this Privacy Policy or our privacy practices, please contact us using the information provided at the end of this document.
Brouss Elevators Inc., doing business as BROUSS Elevators, is an elevator service company headquartered at 2470 W 3rd Ave, Hialeah, Florida 33010. We provide elevator and escalator maintenance, repair, modernization, and installation services to building owners and property managers throughout South Florida. When this Privacy Policy refers to "BROUSS," "we," "us," or "our," we are referring to Brouss Elevators Inc.
As a service company, we collect and process personal information about our customers, prospective customers, building occupants, and visitors to our website. This Privacy Policy applies to all personal information we collect, regardless of the source or method of collection.
We collect information about you in several ways and from various sources. Understanding what information we collect helps you make informed decisions about the information you choose to share with us.
The most common way we receive your information is when you provide it to us directly. This happens when you request a quote or proposal for our services. We collect your name, the name of your company or building if applicable, your job title or role, your email address, your phone number including mobile phone number, your mailing address, and information about the elevator equipment you need serviced including the number of units, equipment types, building address, and any specific concerns or requirements you have.
When you enter into a service agreement with us, we collect additional information necessary to provide services and manage our business relationship. This includes billing addresses, payment information such as credit card numbers or bank account information for ACH payments, tax identification numbers when required for business accounts, names and contact information for multiple contacts at your organization who may need to reach us or receive communications from us, building access information including security codes, key locations, and access procedures, and any other information you choose to provide that helps us serve you better.
When you contact us by phone, email, or through our website, we collect the content of your communications along with information about when and how you contacted us. If you submit a service request through our customer portal or website, we collect the information you provide in that request.
When you visit our website at www.brousselevators.com, we automatically collect certain technical information about your visit. This includes your IP address, which is a numerical identifier assigned to your device by your internet service provider. It includes information about your web browser including the browser type, version, and language settings. It includes information about the device you are using including the device type, operating system, and screen resolution. It includes information about how you found our website, such as the referring website or search terms you used. It includes information about which pages you visit on our website, how long you spend on each page, and what links you click.
We collect this information through cookies and similar tracking technologies. Cookies are small text files that are stored on your device when you visit a website. They allow the website to remember your preferences and recognize you on subsequent visits. We use both session cookies, which are deleted when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. You can control cookies through your browser settings, and most browsers allow you to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.
We may receive information about you from third parties in certain circumstances. If you are referred to us by another customer, a contractor, or a business partner, we may receive your name and contact information from the referring party. If you work with a property management company that contracts with us for elevator services, we may receive your contact information from that company. We may also receive information from public sources such as business directories, property records, and professional networking sites that can help us understand your business needs and improve our marketing efforts.
We use the information we collect for various purposes related to providing our services, managing our business relationship with you, improving our operations, and communicating with you. This section explains the specific ways we use your information.
The primary purpose for which we use your information is to provide the elevator services you have requested. We use your contact information to communicate with you about scheduling service appointments, to notify you when our technicians are en route, and to follow up after service visits. We use information about your equipment to dispatch appropriately skilled technicians and ensure they have the parts and tools needed for your job. We use building access information to ensure our technicians can reach your equipment efficiently. We use your billing information to invoice you for services and process your payments.
We also use your information to manage our ongoing service relationship with you. This includes tracking your service history so we can provide informed recommendations, monitoring your equipment performance to identify potential issues before they cause failures, and managing your account including contract renewals and pricing adjustments.
We use your contact information to communicate with you about matters related to our services. This includes service-related communications such as appointment confirmations, technician arrival notifications, service completion updates, and follow-up satisfaction inquiries. It includes administrative communications such as invoices, payment confirmations, contract renewals, and important notices about changes to our services or policies. It includes emergency communications when we need to notify you of urgent situations affecting your equipment.
With your consent, we may also send you marketing communications about our services, promotions, and industry news that may be of interest to you. You can opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly.
We use information about how customers interact with us and how our services are delivered to improve our operations. We analyze service data to identify trends, optimize our maintenance protocols, and improve technician training. We use website analytics to understand how visitors use our site and to make improvements that enhance the user experience. We use customer feedback to identify areas where we can improve our service delivery.
We may use your information when necessary to comply with legal obligations, respond to legal process, or cooperate with law enforcement or regulatory authorities. We may use your information to protect the safety of our employees, our customers, or the public. We may use your information to enforce our contracts and protect our legal rights.
BROUSS Elevators offers SMS text messaging as a convenient way to receive service-related communications. This section provides important information about our text messaging program, including how to opt in and opt out.
If you opt in to receive text messages from BROUSS Elevators, you may receive messages related to service appointment confirmations and reminders letting you know when a technician visit is scheduled, technician en route notifications letting you know when your technician is on the way to your building, service completion updates letting you know when work has been completed, emergency notifications about urgent situations affecting your elevator equipment, and payment and invoice reminders about outstanding balances or upcoming payments.
These messages are transactional and service-related in nature. We do not send promotional or marketing text messages unless you specifically opt in to receive them separately.
The number of text messages you receive depends on your service activity. A building with frequent service calls or emergency situations will receive more messages than a building with only routine monthly maintenance visits. On average, most customers receive between two and ten text messages per month, though this can vary significantly.
Standard message and data rates charged by your mobile carrier may apply to text messages you receive from us. These rates depend on your mobile plan and are not charged by BROUSS Elevators. If you have questions about messaging rates, please contact your mobile carrier.
You can opt in to receive text messages from BROUSS Elevators by providing your mobile phone number and consent when you sign up for services, by checking the appropriate box on our website forms, by texting a designated keyword to our short code when prompted, or by verbally consenting when speaking with our customer service representatives. When you opt in, you are confirming that you are the subscriber to the mobile number provided or that you have authorization from the subscriber to receive text messages at that number.
You can opt out of receiving text messages at any time. The easiest way to opt out is to reply STOP to any text message you receive from us. You can also opt out by calling our office at (786) 308-9128 and requesting to be removed from our text messaging list, by emailing info@brousselevators.com with your opt-out request, or by logging into your customer portal and updating your communication preferences.
After you opt out, you will receive a single confirmation message acknowledging your opt-out request. You will not receive any further text messages from us unless you opt in again. Please note that opting out of text messages does not affect other types of communications from us, such as phone calls or emails.
If you need assistance with our text messaging service, you can reply HELP to any text message to receive information about how to get support. You can also contact our office directly at (786) 308-9128 or info@brousselevators.com.
We take the privacy of your mobile information seriously. Your mobile phone number and the content of text messages will not be shared with, sold to, rented to, or disclosed to any third party for marketing or promotional purposes. We do not use your mobile information for any purpose other than providing the service-related communications described in this section. Your mobile information is protected by the same security measures we apply to all personal information as described in this Privacy Policy.
BROUSS Elevators does not sell your personal information to third parties. However, we do share your information in certain limited circumstances as described in this section.
We share information with third-party service providers who help us operate our business and deliver services to you. These service providers include companies that provide software and technology services, including our customer relationship management system, our scheduling and dispatch system, our accounting and billing system, and our website hosting and analytics services. They include payment processors who handle credit card and ACH transactions on our behalf. They include communication service providers who deliver text messages and emails on our behalf. They include parts suppliers and subcontractors who may assist with specialized repairs or installations.
When we share information with service providers, we require them to use your information only for the purposes of providing services to us and to protect your information in accordance with applicable law. We do not authorize service providers to use your information for their own marketing purposes or to share it with other parties.
We may disclose your information when required by law or legal process, such as in response to a subpoena, court order, or government investigation. We may disclose your information to government authorities or regulators when required by applicable law or regulations. We may disclose your information to law enforcement when we believe in good faith that disclosure is necessary to prevent a crime, protect public safety, or respond to an emergency.
We may disclose your information when we believe it is necessary to enforce our contracts and terms of service, to protect our legal rights or defend against legal claims, to protect the rights, property, or safety of BROUSS Elevators, our employees, our customers, or others, or to investigate suspected fraud or other illegal activity.
If BROUSS Elevators is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. In such event, we will notify you of any change in ownership or control of your personal information and any choices you may have regarding your information.
We may share your information in other circumstances when we have your consent to do so.
BROUSS Elevators takes the security of your personal information seriously. We implement appropriate technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.
Our technical security measures include encryption of sensitive data during transmission using industry-standard Transport Layer Security technology. Our website uses HTTPS encryption to protect information you submit through online forms. We use secure, encrypted connections when accessing customer information remotely. Our computer systems are protected by firewalls and antivirus software, and we apply security patches and updates regularly.
Our administrative security measures include limiting access to personal information to employees who need it to perform their job functions. Our employees receive training on privacy and security practices and their obligations regarding customer information. We have policies and procedures in place governing the collection, use, and protection of personal information. We conduct periodic reviews of our privacy and security practices to ensure they remain effective.
Our physical security measures include controlling physical access to our office facilities and server rooms. We secure documents containing personal information when not in use. We properly dispose of documents and electronic media containing personal information when they are no longer needed.
While we take security seriously and implement reasonable safeguards, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information. If you have reason to believe that your information has been compromised or that your account has been accessed by an unauthorized person, please contact us immediately.
We believe you should have control over your personal information. This section describes the rights and choices available to you regarding your information.
You have the right to request access to the personal information we have collected about you. If you would like to know what information we have on file, you can submit a request to us using the contact information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and provide you with a copy of the information we have, subject to any legal restrictions on disclosure.
You have the right to request that we correct any inaccurate or incomplete personal information we have about you. If you believe that any information we have is incorrect, please contact us with the corrected information and we will update our records accordingly.
You have the right to request that we delete your personal information in certain circumstances. Please note that we may not be able to delete all information if we have a legal obligation to retain it, if it is necessary to complete a transaction or provide a service you requested, or if it is necessary for other legitimate business purposes such as maintaining records of past services for warranty purposes.
If you receive marketing communications from us, you can opt out at any time by following the unsubscribe instructions in the email, by replying STOP to a marketing text message, by calling or emailing us with your opt-out request, or by updating your preferences in your customer portal. Please note that even if you opt out of marketing communications, we may still send you transactional and service-related communications about your account and the services we provide to you.
You can indicate your preferences for how we communicate with you. If you prefer to receive service notifications by phone call rather than text message, or by email rather than phone, please let us know and we will update our records accordingly. You can update your communication preferences by contacting our customer service team or through your customer portal.
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We may need to verify your identity before processing your request to ensure that we are providing information or making changes to the correct account. We will respond to all valid requests within a reasonable timeframe.
Our website uses cookies and similar tracking technologies to improve your experience, analyze site usage, and support our marketing efforts. This section provides more information about these technologies and your choices regarding them.
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to website owners about how visitors use their sites. Cookies can be either first-party cookies, which are set by the website you are visiting, or third-party cookies, which are set by a different domain than the one you are visiting.
We use cookies for several purposes. Essential cookies are necessary for our website to function properly. They enable basic features like page navigation and access to secure areas of the site. The website cannot function properly without these cookies. Performance and analytics cookies help us understand how visitors interact with our website by collecting information about which pages are visited, how long visitors spend on each page, and whether visitors encounter any errors. This information helps us improve our website and identify technical issues. Functionality cookies remember your preferences and choices to provide a more personalized experience. For example, they might remember your name or location so you do not have to enter it each time you visit.
Most web browsers accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer. The process for changing cookie settings varies by browser, but you can typically find instructions in your browser's help menu. Please note that if you choose to disable cookies, some features of our website may not function properly.
Some web browsers have a Do Not Track feature that sends a signal to websites requesting that they not track the user. At this time, there is no universally accepted standard for how websites should respond to Do Not Track signals, and our website does not currently respond to Do Not Track signals.
Our website may contain links to third-party websites, and we may use third-party services that collect information about you. This section explains our relationship with these third parties and their privacy practices.
Our website may contain links to websites operated by third parties, such as industry associations, parts suppliers, or regulatory agencies. These links are provided for your convenience and information only. We do not control these third-party websites and are not responsible for their content or privacy practices. When you click on a link to a third-party website, you leave our website and this Privacy Policy no longer applies. We encourage you to review the privacy policy of any website you visit.
We use certain third-party services to help us operate our business and provide services to you. These services may collect information about you in accordance with their own privacy policies. For example, we use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies to collect information about website visits and generates reports that help us improve our site. You can learn more about Google's privacy practices and opt out of Google Analytics tracking by visiting Google's privacy policy and opt-out pages.
Our services are designed for businesses and building owners and are not directed to children. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe that we have collected personal information from a child under 13, please contact us immediately.
If you are a California resident, California law provides you with certain additional rights regarding your personal information. This section describes those rights and how to exercise them.
Under the California Consumer Privacy Act and other California privacy laws, California residents have the right to know what personal information we collect about them and how we use it. They have the right to request access to their personal information. They have the right to request deletion of their personal information, subject to certain exceptions. They have the right to opt out of the sale of their personal information. They have the right not to be discriminated against for exercising their privacy rights.
BROUSS Elevators does not sell personal information as that term is defined under California law. If we change this practice in the future, we will update this Privacy Policy and provide California residents with the opportunity to opt out.
To exercise your rights under California law, you can contact us using the information provided at the end of this Privacy Policy. You may also designate an authorized agent to submit requests on your behalf. We may require verification of your identity before processing your request.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the Effective Date at the top of this Privacy Policy and post the revised version on our website.
If we make material changes that significantly affect how we collect, use, or share your personal information, we will provide more prominent notice, such as by sending an email to the address we have on file for you or by posting a notice on our website homepage.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, we want to hear from you. You can contact us through any of the following methods.
By mail, you can write to us at Brouss Elevators Inc., 2470 W 3rd Ave, Hialeah, Florida 33010. Please mark your envelope Attention Privacy Inquiry to ensure it reaches the appropriate person.
By telephone, you can call us at (786) 308-9128 during our regular business hours, Monday through Friday from 8:00 AM to 5:00 PM Eastern Time.
By email, you can reach us at info@brousselevators.com. Please include Privacy Inquiry in the subject line so we can route your message appropriately.
We take all privacy inquiries seriously and will respond to your questions or concerns as quickly as possible, typically within ten business days.
Thank you for taking the time to read our Privacy Policy. Your trust is important to us, and we are committed to protecting your privacy while providing you with excellent elevator services.
© 2026 Brouss Elevators Inc. All rights reserved.