Effective Date: February 2026
These Terms and Conditions of Service constitute a legally binding agreement between you, the customer, and Brouss Elevators Inc., a Florida corporation. This document governs all services provided by our company and your use of our website. We encourage you to read this agreement carefully and contact us if you have any questions before engaging our services.
Brouss Elevators Inc., doing business as BROUSS Elevators, is a fully certified elevator contractor headquartered in Hialeah, Florida. Since our founding in 2016, we have built a reputation for excellence in the vertical transportation industry, serving building owners, property managers, and facility directors throughout the South Florida region.
Our company holds all required licenses and certifications to perform elevator work in the State of Florida. We maintain comprehensive insurance coverage, including general liability, workers compensation, and automobile insurance, and we are fully bonded in accordance with state requirements. Our technicians undergo continuous training to stay current with the latest equipment technologies, safety procedures, and code requirements.
The scope of our expertise encompasses the complete lifecycle of vertical transportation equipment. We work with hydraulic elevators commonly found in low-rise residential and commercial buildings, traction elevators that serve mid-rise and high-rise structures, machine-room-less elevator systems that represent the latest in space-efficient design, escalators and moving walkways for high-traffic commercial environments, wheelchair lifts and platform lifts for accessibility compliance, and specialty equipment including dumbwaiters and freight elevators. Our technicians are trained to service equipment from all major manufacturers, and we maintain relationships with parts suppliers that allow us to source components for both current and legacy equipment.
The foundation of reliable elevator operation is a comprehensive preventive maintenance program. At BROUSS Elevators, we have developed maintenance protocols based on manufacturer recommendations, industry best practices, and our own extensive field experience. Our maintenance programs are designed to maximize equipment uptime, extend the useful life of your investment, ensure passenger safety, and maintain compliance with applicable codes and regulations.
When you enter into a maintenance agreement with BROUSS, our technicians visit your property on a scheduled basis to perform a thorough inspection and service of your equipment. During each visit, they examine all critical components including the machine, motor, controller, door operators, safety devices, and cab fixtures. They perform necessary lubrication using manufacturer-specified lubricants, make adjustments to ensure proper leveling, door timing, and smooth acceleration and deceleration, and test safety devices to verify they are functioning correctly. Any minor issues identified during maintenance are addressed immediately, while more significant findings are documented and communicated to you along with our recommendations.
We offer several tiers of maintenance coverage to accommodate different equipment conditions, usage patterns, and budget requirements. Our basic maintenance programs cover the labor and expertise of our regular inspections and adjustments. Our more comprehensive programs include coverage for parts that wear out through normal use, such as door rollers, contacts, and similar components. Our most inclusive programs provide extensive parts and labor coverage that gives you predictable costs and protection against unexpected repair expenses. During your initial consultation, we will assess your equipment and discuss which program best suits your needs.
Even with the best maintenance, elevators occasionally experience problems that require repair. When your equipment malfunctions, our service team responds promptly to diagnose the issue and restore operation. Our technicians arrive equipped with diagnostic tools that allow them to interface with modern elevator controllers, read fault codes, and identify problems efficiently. For older equipment with relay-based controls, our experienced technicians apply their knowledge of electrical systems and mechanical components to locate and resolve issues.
We understand that an out-of-service elevator creates significant inconvenience for building occupants and can impact your business operations. That is why we prioritize rapid response and efficient repairs. When we diagnose a problem, we explain our findings to you clearly and provide an estimate before proceeding with repairs. For customers with maintenance agreements, many repairs may be covered under your contract terms, reducing or eliminating out-of-pocket expenses.
Our repair capabilities are comprehensive. We service and replace door operators, which are among the most common sources of elevator problems. We repair hydraulic systems including pumps, valves, cylinders, and piping. We troubleshoot and repair control systems ranging from vintage relay logic to modern microprocessor-based controllers. We service motors, drives, and braking systems. We replace and adjust safety devices including governors, safeties, and buffers. Whatever the problem, our team has the expertise to resolve it.
Elevator emergencies require immediate attention, particularly when passengers are trapped. BROUSS Elevators maintains a 24-hour emergency response capability, every day of the year, including weekends and holidays. When you call our emergency line at (786) 308-9128, your call is answered by a live dispatcher who immediately contacts the on-call technician and dispatches them to your location.
We treat passenger entrapments as our highest priority. Being stuck in an elevator is a frightening experience, and every minute feels like an eternity to the trapped passenger. Our target is to arrive on site within two hours of receiving an entrapment call, though we frequently arrive much sooner depending on traffic conditions and technician proximity. Our technicians are trained in safe passenger extraction procedures and carry the tools necessary to release passengers from stalled elevators.
Beyond entrapments, we respond to other emergency situations including elevators stuck away from floor level, equipment making unusual noises or exhibiting dangerous behavior, water intrusion into elevator pits or machine rooms, and other conditions that pose safety risks or prevent normal building operations. For non-entrapment emergencies during business hours, we typically respond the same day. For after-hours emergencies, response times depend on the severity of the situation and technician availability.
Emergency services provided outside of our regular business hours may be billed at overtime or premium rates, as specified in your service agreement. However, we never delay our response to discuss billing. Getting passengers to safety and restoring your equipment to service are always our first priorities.
Elevator equipment has a finite lifespan. While quality maintenance can extend that lifespan significantly, there comes a point when aging equipment becomes unreliable, inefficient, or non-compliant with current codes. When that time comes, BROUSS Elevators offers comprehensive modernization services that can give your elevator a new lease on life.
Modernization projects can range from targeted component replacements to complete system overhauls. A controls modernization replaces the elevator's brain—the controller—with a modern microprocessor-based system that offers smoother operation, better leveling accuracy, improved energy efficiency, and enhanced diagnostic capabilities. A machine modernization replaces the motor, drive, and associated components to improve performance and reliability. Door equipment modernization addresses one of the most common sources of callbacks by installing new door operators, tracks, and related hardware. Fixture modernization updates the hall stations and car operating panels with contemporary designs and improved accessibility features. Cab interior renovations refresh the appearance of your elevators with new wall panels, flooring, ceilings, and lighting.
For some older elevators, a complete modernization that replaces virtually everything except the rails and cab shell may be more cost-effective than piecemeal upgrades. Our modernization team will assess your equipment, discuss your goals and budget, and develop a proposal that makes sense for your situation. We coordinate closely with building management to minimize disruption during the modernization process, and we stand behind our modernization work with comprehensive warranty coverage.
Whether you are constructing a new building or adding vertical transportation to an existing structure, BROUSS Elevators provides complete installation services. Our installation team works with architects, general contractors, and building officials from project inception through final inspection and turnover.
We install all types of vertical transportation equipment. For low-rise applications up to approximately six floors, hydraulic elevators offer a cost-effective solution with a machine room located at the lowest level. For taller buildings, traction elevators provide efficient, high-speed service. Machine-room-less designs eliminate the need for a dedicated machine room, reducing construction costs and freeing up valuable building space. For smaller buildings with limited traffic requirements, Limited Use Limited Application elevators provide an economical solution that meets code requirements. We also install accessibility equipment including wheelchair lifts and inclined platform lifts that help buildings comply with the Americans with Disabilities Act.
New installation projects require careful coordination among multiple trades. Our project managers work closely with your general contractor to ensure that the elevator shaft, machine room, and electrical service are constructed to specification. We coordinate our installation schedule with other trades to avoid conflicts and delays. Upon completion, we work with the local elevator inspector to obtain the operating certificate that allows your new equipment to be placed in service.
The specific terms governing your service relationship with BROUSS Elevators are set forth in a written Service Agreement. This document is tailored to your specific equipment and needs, and it specifies the exact scope of services we will provide, the equipment covered, the frequency of maintenance visits, the response time commitments for repairs and emergencies, the pricing and payment terms, and the duration of the agreement.
We believe strongly in transparency and clarity. Every Service Agreement we prepare is written in plain language that clearly explains what you can expect from us and what we expect from you. Before signing, we encourage you to read the agreement carefully and ask questions about anything that is unclear. Our goal is a service relationship where both parties understand and meet their obligations.
Standard maintenance agreements have an initial term of twelve months. Unless either party provides written notice of termination at least thirty days before the end of the term, the agreement automatically renews for successive twelve-month periods. This automatic renewal ensures uninterrupted service coverage while still giving both parties the flexibility to end the relationship if circumstances change.
In situations where there is any conflict between these general Terms and Conditions and the specific provisions of a signed Service Agreement, the terms of the signed Service Agreement shall control. The Service Agreement is the primary document governing our relationship with respect to the specific equipment and services covered by that agreement.
A successful service relationship requires active participation from both parties. While BROUSS Elevators is responsible for maintaining the mechanical and electrical systems that make your elevator operate, building conditions and customer actions can significantly impact equipment performance and our ability to provide effective service. The following obligations apply to all customers.
Our technicians must have unrestricted access to all elevator equipment to perform maintenance and repairs. This includes the elevator machine room, which contains the motor, controller, and other critical components. It includes the elevator pit at the bottom of the hoistway, where buffers, switches, and other components are located. It includes the hoistway itself when our technicians need to perform work on the car top, adjust rail brackets, or inspect components along the travel path. It includes any secondary control rooms or electrical closets containing elevator-related equipment.
Building codes require that elevator machine rooms be dedicated to elevator equipment. These rooms should not be used for storage of any kind, as stored materials can impede access to equipment, create fire hazards, and attract pests. The machine room must have adequate lighting to allow our technicians to work safely and effectively. It must have adequate ventilation and, ideally, climate control, as excessive heat or humidity can damage sensitive electronic components and shorten equipment life. The room must be kept clean and free of dust and debris that can infiltrate equipment and cause problems.
You must provide our technicians with all keys, access cards, and security codes necessary to reach your elevator equipment. If your building security procedures require that outside contractors be escorted, please arrange for building personnel to meet our technicians when they arrive. If building access procedures change, please notify us so we can update our records and ensure smooth service visits.
If our technicians arrive for a scheduled appointment and cannot gain access to the equipment, a trip charge may be assessed to cover their time and travel expenses. We encourage you to maintain open communication with us about any access issues so we can work together to find solutions.
The physical environment in which your elevator operates has a significant impact on equipment performance and longevity. Water is one of the most common and destructive problems affecting elevator equipment. Water intrusion into elevator pits can damage buffers, switches, and wiring. Water in machine rooms can cause catastrophic damage to motors, controllers, and hydraulic systems. If your building experiences water infiltration issues, please take steps to address the source of the water and notify us so we can inspect for damage.
Your building must provide stable and adequate electrical power to the elevator equipment. Power quality issues including voltage sags, surges, and harmonics can damage sensitive electronic components and cause erratic elevator behavior. If your building experiences frequent power problems, we recommend consulting with an electrical engineer about power conditioning equipment.
Please take reasonable steps to prevent vandalism and misuse of your elevator equipment. Vandalism is a significant source of elevator damage and downtime. Encourage building occupants to report any suspicious activity or damage they observe. Keep elevator cabs, landing areas, and machine rooms clean and free of debris.
As the building owner or manager, you are responsible for compliance with local regulations governing elevator operation. In most jurisdictions, this includes maintaining a current operating permit for each elevator, which must be renewed periodically. It includes scheduling and facilitating annual safety inspections by the local Authority Having Jurisdiction. It includes addressing code violations identified during inspections within the required timeframe. It includes posting the current inspection certificate in each elevator cab as required by law.
BROUSS Elevators is happy to assist with regulatory compliance. We can coordinate with inspectors to schedule your annual inspection at a convenient time. We can have a technician present during the inspection to assist with any testing required. If the inspector identifies violations or deficiencies, we can provide estimates for the necessary corrective work. However, the ultimate responsibility for maintaining operating permits and addressing violations rests with the building owner or manager.
Effective communication helps us serve you better. We ask that you designate an authorized contact person who can make decisions regarding your elevator service and receive communications from us. This person should have the authority to approve repairs, schedule service visits, and provide building access.
Please report equipment problems to us promptly. Early notification of issues often allows us to make minor adjustments that prevent more serious problems from developing. When reporting a problem, please provide as much detail as possible about what you observed, when it occurred, and any circumstances that seemed related.
If any other contractors or technicians perform work on your elevator equipment, please notify us. Work performed by others may affect the equipment's operation or safety, and we need to be aware of any changes to provide effective service. Unauthorized work by unqualified persons can create dangerous conditions and may void warranty coverage.
Safety is the paramount concern in everything we do at BROUSS Elevators. Elevators and escalators are powerful machines that transport millions of passengers every day. When properly maintained, they are among the safest forms of transportation. However, improperly maintained or malfunctioning equipment can pose serious risks to passengers and service personnel.
All services provided by BROUSS Elevators are performed in accordance with applicable codes and standards. The primary safety standard for elevators and escalators in the United States is ASME A17.1/CSA B44, the Safety Code for Elevators and Escalators. This comprehensive document, jointly published by the American Society of Mechanical Engineers and the Canadian Standards Association, establishes requirements for the design, construction, operation, inspection, testing, maintenance, alteration, and repair of elevators, escalators, dumbwaiters, and related equipment. It is updated every three years to incorporate lessons learned and new technologies.
For existing elevators that were installed under previous code editions, ASME A17.3 provides guidance on safety upgrades that should be considered or required. This standard recognizes that it is not always practical or economically feasible to bring older equipment into full compliance with current new construction requirements, while still identifying safety improvements that provide meaningful protection.
In addition to ASME standards, we comply with the Florida Building Code, Chapter 30, which adopts the ASME codes and adds state-specific requirements. We comply with the Americans with Disabilities Act and its implementing regulations, which establish requirements for elevator accessibility features including car size, door width, control heights, and signage. We comply with OSHA regulations governing workplace safety, protecting both our employees and your building occupants. We comply with the National Electrical Code for all electrical work performed on elevator equipment. We comply with all requirements established by local Authorities Having Jurisdiction, which may include additional provisions beyond state and national codes.
When our technicians identify conditions that pose safety risks or violate applicable codes, we take immediate action. The technician will verbally inform you or your building representative of the condition. We will document the finding in writing, including our assessment of the risk and our recommendations for corrective action. If the condition poses an imminent danger to passengers or building occupants, we may be obligated to take the equipment out of service until repairs are made. This decision is never made lightly—we understand the inconvenience of a shutdown—but passenger safety must always come first.
The quality of parts and materials used in elevator repairs and maintenance directly impacts equipment safety, reliability, and longevity. BROUSS Elevators is committed to using parts that meet or exceed the specifications of the original equipment, ensuring that repairs restore your equipment to proper operating condition.
Our preference is to use Original Equipment Manufacturer parts, commonly known as OEM parts, whenever they are available and appropriate for the application. OEM parts are designed and manufactured specifically for your equipment by or for the original equipment manufacturer. They are engineered to exact specifications, ensuring proper fit and function. They typically carry manufacturer warranties and have been tested for safety and durability.
In some situations, OEM parts may not be available or may not be the best choice. Parts for older equipment may have been discontinued by the manufacturer. In other cases, OEM parts may be available but at prices significantly higher than quality alternatives. When OEM parts are not available or practical, we utilize parts from reputable aftermarket suppliers who manufacture components to OEM specifications. Before using aftermarket parts for significant repairs, we will discuss the options with you so you can make an informed decision.
For very old or obsolete equipment where neither OEM nor aftermarket parts are available, we will work with you to identify solutions. In some cases, we can have parts fabricated by specialty machine shops. In other cases, we can source used parts from equipment that is being decommissioned. However, there comes a point with very old equipment where modernization becomes more practical than continued repairs. We will always give you our honest assessment of your options.
Parts that are replaced during service become the property of BROUSS Elevators unless you request otherwise in advance. Some components, such as motors and hydraulic pumps, have value as cores that can be rebuilt and reused. These items may be subject to core charges that are refunded when the old part is returned. If you wish to retain replaced parts for any reason, please inform us before work begins so we can make appropriate arrangements.
BROUSS Elevators stands behind our work with clear warranty coverage that gives you confidence in the services we provide. This section explains what is covered, what is not covered, and how to make a warranty claim.
All repair work performed by BROUSS Elevators carries a labor warranty for a period of ninety days from the date the work is completed. This warranty covers the specific repair that was performed. If the repaired component fails again within ninety days due to deficiencies in our workmanship, we will return to your site and correct the problem at no additional charge for labor. This warranty applies to the specific work we performed and does not extend to other components or to problems caused by factors unrelated to our repair.
Parts and components installed by BROUSS Elevators are warranted according to the manufacturer's specifications. Warranty periods vary by component type and manufacturer but typically range from ninety days to one year. We pass through all manufacturer warranties to you, our customer. If a part we installed fails during the warranty period due to manufacturing defects, we will work with the manufacturer to obtain a replacement part under warranty. Labor to install warranty replacement parts may be covered under the labor warranty described above or may be billable depending on the circumstances and timing.
Major modernization projects receive enhanced warranty coverage. For modernization work, we provide a comprehensive one-year warranty from the date of substantial completion. This warranty covers both parts and labor for all warranted components installed as part of the modernization project. If any warranted component fails during the first year of operation due to defects in materials or workmanship, we will repair or replace it at no charge. This enhanced warranty reflects our confidence in the quality of our modernization work and provides peace of mind during the critical first year of operation with your upgraded equipment.
Our warranties cover defects in materials and workmanship but do not cover problems caused by factors outside our control. Damage caused by misuse, abuse, overloading, or vandalism is not covered. Damage resulting from water intrusion, flooding, excessive humidity, or other environmental conditions is not covered. Damage caused by electrical problems including power surges, lightning strikes, low voltage, high voltage, or phase loss is not covered. Damage caused by fire, smoke, chemical exposure, or other environmental contamination is not covered. Problems resulting from modifications, alterations, or repairs performed by parties other than BROUSS Elevators are not covered. Normal wear and tear on components not covered by your maintenance agreement is not covered. Pre-existing conditions that were not part of our original repair scope are not covered.
Warranties do not cover consequential or incidental damages. This means that if an elevator problem causes you to lose business revenue, incur emergency expenses, or suffer other economic harm beyond the direct cost of repairing the elevator, those additional damages are not covered by our warranty. We strongly encourage building owners to maintain appropriate insurance coverage for such risks.
If you believe you have a warranty claim, please contact our office as soon as possible. Describe the problem you are experiencing and reference the original repair or installation. We will schedule a service visit to evaluate the issue. If we determine that the problem is covered under warranty, we will perform the necessary repairs at no charge. If the problem is not covered—for example, if it results from a different cause than the original repair—we will explain our findings and provide an estimate for any recommended work.
BROUSS Elevators is committed to fair and transparent pricing. We want you to understand how our pricing works and what to expect when you receive an invoice.
Our labor rates vary based on when work is performed. Work performed during our regular business hours, which are Monday through Friday from 8:00 AM to 5:00 PM, is billed at our standard hourly rate. Work performed during overtime hours, which include early mornings before 8:00 AM, evenings after 5:00 PM, and all day Saturday, is billed at overtime rates that are typically one and one-half times the standard rate. Work performed during premium hours, which include Sundays and recognized holidays, is billed at premium rates that are typically double the standard rate. These rate differentials reflect the additional costs we incur to maintain after-hours service capability, including on-call pay for technicians and the personal sacrifice involved in working outside normal hours.
In addition to labor charges, invoices may include charges for parts and materials used in repairs, travel charges for service calls outside our standard coverage area, equipment rental charges when specialized tools are required, subcontractor charges when work requires capabilities we do not have in-house, and any applicable taxes. For maintenance contract customers, many of these charges may be covered under your agreement terms.
For non-emergency repairs, we provide an estimate before beginning work. The estimate describes the work to be performed and the expected cost. For straightforward repairs where the problem is clear, we can often provide a fixed-price estimate. For more complex situations where the full scope of work cannot be determined until we begin, we may provide a time-and-materials estimate with a not-to-exceed amount. We do not proceed with significant repairs without customer authorization, except in emergency situations where delay would create safety hazards.
Our standard payment terms for non-contract work are net thirty days from the invoice date. This means payment is due within thirty days of when we mail or email your invoice. For customers with maintenance contracts, billing is arranged according to the contract terms, which may be monthly, quarterly, or annually depending on your preference. For major projects such as modernizations, progress billing may be required at defined milestones.
We accept payment by company check, certified check, ACH electronic transfer, and major credit cards. Please note that credit card payments may be subject to a convenience fee to offset the processing costs charged by card networks. We also offer online payment through our customer portal for customers who prefer to pay electronically.
We depend on timely payment to meet our obligations to employees, suppliers, and other creditors. Invoices not paid within the stated terms may be subject to late payment charges at the rate of one and one-half percent per month, which is equivalent to an annual rate of eighteen percent. Accounts that become significantly past due may be subject to service suspension until payment is received. In cases where collection action becomes necessary, the customer is responsible for all collection costs, including reasonable attorney fees and court costs. We prefer to work with customers who are experiencing temporary payment difficulties, so please contact us if you need to discuss payment arrangements.
For ongoing maintenance contracts, we may adjust pricing annually to reflect changes in our costs. Factors that influence pricing include changes in technician wages and benefits, changes in insurance and bonding costs, changes in parts prices, changes in vehicle and fuel costs, and general economic inflation. We will communicate any price adjustments to you in writing at least thirty days before your contract renewal date. This advance notice gives you the opportunity to discuss the changes with us or to provide notice of termination if you prefer not to continue under the adjusted terms.
We strive to provide flexible scheduling that meets your needs while allowing us to serve all of our customers effectively.
Routine maintenance visits are scheduled in advance according to the service plan specified in your agreement. For most customers, maintenance is scheduled monthly, though some agreements provide for more or less frequent visits depending on equipment type, usage, and coverage level. We work with you to schedule visits at times that minimize disruption to your building operations. Once scheduled, maintenance visits are performed consistently unless you request a change or circumstances require rescheduling.
Repair appointments are scheduled based on the urgency of the problem and technician availability. Emergencies receive immediate priority. Urgent repairs that significantly impact building operations are scheduled as quickly as possible, often the same day or the next business day. Less urgent repairs may be scheduled within a few days depending on our workload. We make every reasonable effort to accommodate customer preferences for repair scheduling.
If you need to reschedule or cancel an appointment, please notify us as early as possible. For routine maintenance visits, we request at least twenty-four hours advance notice. For repair appointments, cancellation or rescheduling with less than four hours notice may result in a trip charge to compensate our technician for reserved time and travel. If our technician arrives for a scheduled appointment and cannot gain access to the building or equipment, a trip charge may apply.
Either party may terminate a maintenance contract by providing written notice at least thirty days before the end of the current term. Notice should be sent to our office address or by email to the account manager assigned to your property. If you wish to terminate mid-term, early termination fees may apply as specified in your Service Agreement. Termination of the contract does not relieve the customer of payment obligations for services already rendered, and any unpaid invoices remain due according to their original terms.
BROUSS Elevators offers SMS text messaging as a convenient way to receive service-related communications. By providing your mobile phone number and consenting to receive text messages, you authorize us to send you messages regarding appointment confirmations and reminders, notifications when your technician is en route to your building, updates when service work is completed, urgent notifications related to your equipment status, and reminders about invoices and payments.
The frequency of text messages varies depending on your service activity. A building with frequent service calls will receive more messages than one with only routine monthly maintenance. Standard messaging and data rates charged by your mobile carrier apply to messages you receive from us.
You may withdraw your consent to receive text messages at any time by replying STOP to any message from us. After receiving your opt-out request, we will send a single confirmation message, and you will not receive further text messages unless you opt in again. If you have questions about our text messaging service, reply HELP to any message or call our office at (786) 308-9128.
We respect your privacy and are committed to protecting your personal information. Your mobile phone number will not be shared with, sold to, or disclosed to any third party for marketing or promotional purposes. We use your number solely for service-related communications as described in this section and in accordance with our Privacy Policy.
BROUSS Elevators maintains a comprehensive insurance program to protect our customers, our employees, and our company. Our coverage includes general liability insurance with limits of one million dollars per occurrence and two million dollars in the aggregate, which protects against claims arising from our operations. We carry workers compensation insurance that meets all Florida statutory requirements, protecting our employees in case of workplace injuries. Our automobile liability insurance provides one million dollars in combined single limit coverage for any incidents involving our service vehicles. We also maintain umbrella excess liability coverage of five million dollars, providing additional protection above our primary policy limits.
We are happy to provide Certificates of Insurance upon request, documenting our coverage. If your organization requires contractors to carry specific insurance types or limits, or requires being named as an additional insured on our policies, please let us know. We can typically accommodate reasonable insurance requirements and will have our insurance provider issue appropriate certificates.
While BROUSS Elevators strives to provide the highest quality service and stands behind our work with warranty coverage, it is important to understand certain limitations on our liability.
To the maximum extent permitted by applicable law, the total liability of BROUSS Elevators for any claim arising from our services, whether based on contract, warranty, negligence, or any other legal theory, shall not exceed the total amount paid by the customer for the specific service giving rise to the claim. This limitation applies to all claims in the aggregate, not per incident.
Furthermore, BROUSS Elevators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from our services, regardless of whether we were advised of the possibility of such damages. This limitation applies to, but is not limited to, lost profits, lost revenue, loss of use of equipment, cost of substitute services, business interruption, and any other economic damages beyond the direct cost of the services in question.
We do not warrant that our services will prevent all equipment failures or that your elevator will operate without interruption. Elevators are complex machines with many components, and problems can occur even with the best maintenance. Our obligation is to provide competent, professional service in accordance with industry standards, not to guarantee perfect equipment operation.
BROUSS Elevators shall not be held liable for delays or failure to perform our obligations when such delays or failures result from circumstances beyond our reasonable control. We recognize that certain events can prevent us from providing normal service despite our best efforts.
Such circumstances include natural disasters such as hurricanes, tropical storms, floods, tornadoes, and earthquakes, which are an ever-present concern in South Florida. They include severe weather conditions that make travel dangerous or impossible. They include pandemics, epidemics, and public health emergencies that may restrict movement or require social distancing. They include government actions, orders, declarations of emergency, or regulations that limit business operations or travel. They include acts of war, terrorism, civil unrest, or civil disorder. They include labor disputes, strikes, lockouts, or workforce shortages affecting our industry or the broader economy. They include supply chain disruptions that prevent us from obtaining necessary parts or materials. They include power outages, telecommunications failures, or failures of other utility services. They include failures of our suppliers, subcontractors, or carriers that prevent us from fulfilling our obligations.
When force majeure events occur, we will notify affected customers as soon as practicable and keep you informed of the situation. We will resume normal service as quickly as possible once conditions allow. During extended disruptions, we will prioritize emergency services to ensure that passengers are not trapped and that critical safety needs are met.
In the course of providing service to your building, our personnel may have access to confidential information. This may include building security information such as access codes, key locations, and security procedures. It may include technical information about your elevator equipment, including configurations, settings, and proprietary features. It may include service records documenting the history of work performed on your equipment. It may include financial information related to your account and payment history. It may include other business information that you treat as confidential.
BROUSS Elevators is committed to protecting the confidentiality of this information. We will not disclose confidential customer information to any third party except as necessary to perform our services, as required by law, or with your express consent. Information may be shared with our employees who have a legitimate need to know in order to provide service to your account. Information may be shared with subcontractors working under our direction on your project, subject to their own confidentiality obligations. Information may be disclosed to government authorities when legally required, such as in response to a subpoena or court order. All BROUSS employees and contractors are bound by confidentiality obligations as a condition of their employment or engagement with our company.
We value our customer relationships and work hard to resolve any concerns that may arise. Our experience shows that most issues can be resolved through open and direct communication.
If you have a concern about our services or any aspect of your relationship with BROUSS Elevators, we encourage you to first raise the issue with your account manager or our customer service department. We will investigate the matter promptly and work with you to find a satisfactory resolution. Many issues result from simple misunderstandings that can be cleared up quickly once they are brought to our attention.
If direct communication does not resolve the dispute, the parties agree to submit the matter to mediation before pursuing litigation or other formal legal remedies. Mediation will be conducted in Miami-Dade County, Florida by a mutually agreed mediator or, if the parties cannot agree, by a mediator appointed by the American Arbitration Association. The mediation process is confidential, and statements made during mediation cannot be used in subsequent legal proceedings. Mediation is typically faster and less expensive than litigation and often results in creative solutions that serve both parties' interests.
These Terms and Conditions, and all disputes arising from them or from our services, are governed by the laws of the State of Florida without regard to conflict of law principles. If litigation becomes necessary, the parties agree that any legal proceedings shall be conducted exclusively in the state or federal courts located in Miami-Dade County, Florida. Both parties consent to the personal jurisdiction of these courts.
This section contains additional legal provisions that apply to these Terms and Conditions and your relationship with BROUSS Elevators.
These Terms and Conditions, together with our Privacy Policy and any signed Service Agreements, constitute the complete and exclusive agreement between you and BROUSS Elevators regarding the services we provide. Any prior discussions, negotiations, proposals, or representations, whether written or oral, are superseded by these documents and have no legal effect.
BROUSS Elevators reserves the right to modify these Terms and Conditions at any time. When we make changes, we will update the effective date at the top of this document and post the revised version on our website. Material changes will be communicated to existing customers through appropriate means. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.
If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, unenforceable, or contrary to law, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
The failure of BROUSS Elevators to enforce any provision of these Terms in a particular instance shall not constitute a waiver of our right to enforce that provision in the future. Any waiver of these Terms must be in writing and signed by an authorized representative of our company.
You may not assign, transfer, or delegate your rights or obligations under these Terms without the prior written consent of BROUSS Elevators. Any attempted assignment without consent is void. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, provided that the successor agrees to be bound by these Terms.
The section headings in these Terms are for convenience only and have no legal effect. They shall not be used to interpret or construe any provision of these Terms.
We welcome your questions about these Terms and Conditions, our services, or any aspect of your relationship with BROUSS Elevators. Our team is here to help.
Our corporate office is located at 2470 W 3rd Ave, Hialeah, Florida 33010. This is where our administrative staff, dispatchers, and management team are based.
Our main telephone number is (786) 308-9128. During regular business hours, Monday through Friday from 8:00 AM to 5:00 PM, your call will be answered by our office staff who can assist with scheduling, billing questions, service requests, and general inquiries. After hours, this same number connects to our emergency dispatch service for urgent situations.
You can reach us by email at info@brousselevators.com. We monitor this inbox during business hours and strive to respond to all inquiries within one business day.
Our website at www.brousselevators.com provides information about our services, our company, and our service areas. Existing customers can access their account information and service history through our customer portal.
Thank you for choosing BROUSS Elevators as your vertical transportation partner. We are committed to providing safe, reliable service that exceeds your expectations. We look forward to serving you.
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