How to Choose the Right Elevator Service Contractor in Miami

Your Elevator Contractor Is Your Building's Partner

Choosing an elevator service contractor is one of the most important decisions a building owner or property manager in Miami can make. Your elevator contractor doesn't just fix things when they break—they protect your tenants' safety, maintain your property value, and ensure code compliance year after year.

Yet many building owners choose contractors based solely on price, and that decision often costs them dearly down the road. Here's how to evaluate elevator service companies and choose the right partner for your building.

8 Things to Look for in an Elevator Contractor

1. Valid Florida Licensing

This is non-negotiable. Florida law requires elevator contractors to hold a valid Certified Elevator Contractor license issued by the Department of Business and Professional Regulation (DBPR). Ask for the license number and verify it online at the DBPR website. Never hire an unlicensed company—you could be liable for injuries and face code violations.

2. Local Presence in South Florida

An elevator company headquartered far away may offer attractive pricing, but what happens when you have an emergency at 2 AM? Local companies with technicians based in Miami-Dade, Broward, or Palm Beach can respond faster and understand the unique challenges of South Florida buildings—from hurricane preparedness to salt air corrosion.

3. Guaranteed Response Times

Ask prospective contractors for their guaranteed emergency response time—in writing. If they can't commit to a specific timeframe, move on. The industry standard for quality providers is two hours or less. At BROUSS, we guarantee response in under 2 hours for all our contract customers.

4. Experience with Your Elevator Type

Not all technicians are equally skilled with all elevator types. If your building has a hydraulic elevator, make sure the contractor has extensive hydraulic experience. If you have a traction or MRL system, verify their expertise with that technology. Ask for references from similar buildings.

5. Transparent Pricing

Beware of unusually low bids—they often come with hidden costs. A good contractor provides clear, detailed proposals that specify exactly what's included in the maintenance contract, what constitutes "extra" work, and what emergency service will cost. Ask about:

• Parts coverage (full parts, major parts, or no parts included)
• Number of maintenance visits per year
• After-hours and emergency call rates
• Annual escalation clauses

6. Insurance and Bonding

Verify that the contractor carries adequate general liability insurance, workers' compensation, and is properly bonded. Request certificates of insurance before signing any agreement. Working with an underinsured contractor exposes your building to massive financial risk.

7. Reputation and References

Ask for references from buildings similar to yours and actually call them. Questions to ask references:

• How responsive are they to service calls?
• Do their technicians show up when scheduled?
• Has the elevator been reliable since they took over the contract?
• Are they transparent about issues and costs?
• Would you recommend them?

8. Long-Term Partnership Approach

The best elevator companies don't just sell you a contract—they become a trusted partner. Look for a contractor who:

• Provides detailed reports after every visit
• Proactively communicates about upcoming needs
• Offers modernization planning and budgeting
• Helps you understand and prepare for code changes
• Treats your property like their own

Red Flags to Watch For

• No guaranteed response time
• Reluctance to provide license numbers or insurance certificates
• Dramatically lower pricing than competitors (what are they cutting?)
• No local office or technicians in your area
• High-pressure sales tactics or long-term contract requirements
• Poor online reviews or BBB complaints

Why Miami Buildings Choose BROUSS

BROUSS Elevators was founded right here in South Florida. We're headquartered in Hialeah, and our technicians live and work in the communities they serve. We offer:

• Response in under 2 hours—guaranteed
• 24/7 emergency service, 365 days a year
• Transparent pricing with no hidden fees
• Licensed, insured, and bonded
• Experience with all elevator types and brands

Ready to experience the BROUSS difference? Call 786.308.9128 or visit us at 2470 W 3rd Ave, Hialeah, FL 33010. Your building deserves the best.